Working From Home

1. Tells you what is really going on. Gives you Situational Awareness (SA).
2. Engages your entire workforce into improving the work environment.
3. Enables you to prioritize and focus on problem/solution by specific workgroup (teams).
4. Enhances team building.
5. Enhances employee engagement.
6. Enhances change acceptance.

1. Identification/validation/prioritization/solution of problems being experienced by specific work groups.
2. Exceptional improvements have been realized by simply changing roles of key positions.
   • i.e., the role of Technical Support changing the role from technical control to technical services.
   • i.e., Project Manager (command and control) to Scrum Master (facilitate).
3. Acceptance of changes in work environment due to stakeholder participation.
4. Increased engagement by workforce.

1. Stakeholder fear of retribution from expressing their views.
2. Manager defensiveness to findings.
3. Initial disagreements with findings.

The Electronic Interview (EI) produces a random receipt number that each participant downloads after submission of their responses. These numbers are collected by demographics and stakeholders are alerted that less than 100% participation may require them to produce their number to their manager. There is no way to track a receipt number to a particular respondent submission. The EI is announced as an ALL Hands meeting with attendance (participation) required. The EI system will not accept a submission unless all questions are addressed.

The WFH Index Program is most effective when the data is approached employing critical thinking with a focus on what needs to change not on who is to blame.

1. Following through with stakeholders by conducting focus groups, key person interviews, and continuous collection of stakeholder perceptions.
2. Avoiding the blame game.
3. Critical thinking when analyzing results – not jumping to conclusions.

1. Executive coaching – identification of behavior styles and leveraging skills.
2. Communications improvements such as Behavior Flexing training.
3. Continuous perceptions collections and monitoring.
4. Stakeholder training in specific technical areas.

1. Typically there are 16 questions:
   • 4 demographics (single selections)
   • 9 issues (CSFs) requiring point& click responses to the Satisfaction and Importance of the issue and text input for additional comments and recommendations,
   • 2 multiple choice selections with text comment inputs
   • 1 general text input for final comments and suggestions for improvements.
2. The number of issues may be increased depending on client situations. It is not recommended to have more than 20 total questions in order to avoid participant “fatigue” which causes superficial responses. Repeat EIs may be employed to cover additional data collection needs.

20-40 minutes. Depends on how many comments a respondent wants to make.

No limit.

Comments appear as input by respondents.

1. Demographic groups contain a minimum of 3 people (or more if desired).
2. Group Atlantic controls the creation of complex groups (combinations of demographic groups) and does not allow combinations of groups resulting in less than 3 respondents.
3. Group Atlantic controls the Perception Analysis Software (PAM) that creates the data pack from the EI responses and does not allow "witch hunts".
4. During analysis, Group Atlantic ensures the focus remains on the issues and the areas where predominant problems are perceived.

1. One to four hours:
   • Typically within 1 hour, using the EI Excel Template, GA and client select/modify the demographics/CSFs/Issues for the EI.
   • The "Landing Page" text is modified from a template and added to the EI.
   • Once EI content is determined, the Excel workbook is uploaded to GA servers. and is immediately available.
   • Test runs are made by GA and Client - modifications are made.
   • Test responses are cleared and EI is available for production.
   • Invitation email is modified from the GA template for client to send to all participants.
2. Client dependent: setup of invitation email and respondent list to invite participants.

Using the PAM software, GA requires 1 hour to download the response data and create the Datapack for analysis.

GA uses third party dual servers to ensure uninterrupted collection, backup, and security of responses.

The client. GA will use the data only with written permission from the client.

A Datapack is given to the client that contains the summaries and details of the data in a variety of forms suitable for effective analysis (Word/Excel). The database is a relational database and its structure is proprietary.

Download of a participants responses requires the unique ID code given only to the respondent at the logon. There are no names or email addresses linked to the ID codes.

The PAM software allows the scale to be customized to any number of selections desired. The 7-point scale has been shown to be the best in that it avoids "pegging" and gives respondents enough choices to express meaningful degrees from one extreme to the other. A 10 point scale has been shown to increase the amount of time to take the EI. Descriptors (Extremely A, Mostly A, ...) instead of numbers for selection have made it easier for respondents to relate how they feel about an issue.

• Yes, but it would be highly labor intensive - the data would not be structured for analysis without a great deal of development work. The PAM software has evolved over 30 years of use in supporting cultural changes, process changes, and complex systems implementations. The multitude of PAM capabilities are based on analysis needs experienced over 30 years of applications in management support services.
• Assistance from Group Atlantic in developing the Electronic Interview questions, structuring the collection program, and initial analysis of data ensures effective and efficient intelligence collection and application. Time is spent on information analysis not on information collection.

• Group Atlantic has a partnership with Perception Management, Inc., the creator, developer, and owner of the PAM proprietary software. PAM has been evolving over the last 30 years and used by Group Atlantic for the last 15 years.
• Group Atlantic can license a client for continuous use of the Perception Analysis Methodology.