Empathy
From the moment that the risk manager embarks upon the formal risk assessment process, all the way through risk identification, analysis, planning, tracking and controlling, the effectiveness of her communication will dictate how successful the overall process will be. In addition to that, she must be able to build strong political partnerships with business and corporate staffs, communicate to a wide variety of audiences in clear, understandable language, and be a skilled facilitator of organizational action more than simply a technical manager of risk.
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Critical thinking is the disciplined process of formulating information by observation, experience, reflection, reasoning, and communication. The critical thinking process drives mindfulness – the activities of conceptualizing, applying, analyzing, synthesizing, and evaluating information as a guide to belief and action. Without critical thinking, beliefs and actions are misguided, senseless, thoughtless, unmindful – not at all in concert with real situations.
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We are always learning. Every time we do something there are different nuances that we notice, adjust for, and add to our knowledge and skills sets. We have preferences as to how we learn. When forced into a learning situation that conflicts with our personal learning style, Self-2 starts up the chemical factory and we become less efficient.
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The key to effective relationships and successful communications, from the Behavior Style point of view, is to eliminate the Golden Rule: Do unto others as you would have them do unto you” and embrace the Platinum Rule: “Do unto others as they would have you do unto them.”
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