How do our philosophy and our new consulting model affect the day to day delivery of services?
Most of the consulting firms are focused on revenue targets and
billable hours. By providing value-based services, Group Atlantic is
able to focus on the quality and value of its services.
Here's an example. While conducting an engagement, a consultant realizes that there are
ancillary services that she could provide that would be of great value
to you. She estimates it would take her and one other consultant about
one week to complete. What happens now?
Pre-eminent Consulting Model:
Scene A : Consultant brings the opportunity to the attention of the managing associate in charge of the day-to-day activities of the engagement. The managing associate says, " forget it, it's not in the budget. The last time I went over budget, my bonus was cut in half. "
The opportunity is missed.
Or, Scene B: The consultant talks to the principle in charge of the engagement. The principal in charge seizes the opportunity and presents a proposal to you as follow-on work: three consultants for two months.
You buy.
The work is completed on time, and in two months.
The principal gets a bonus for reaching her predetermined revenue targets.
The consulting office, managed as a profit center, gets rewarded for meeting its revenue targets.
The principle is told by the officer in charge that she has the potential to be a vice-president.